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Reception/waiting area

Do I stay with my child during the visit?

Absolutely! Our practice maintains an open-door policy for parents. Younger children benefit from the presence of a parent in an unfamiliar environment. Your presence during examinations allows Dr. Chris the chance to address any concerns you may have regarding your child’s dental condition.

For children receiving treatment such as fillings, our experience has shown that they usually have a better visit with parents outside the treatment room. Parents are encouraged to check on their children whenever they wish, but children often make more effort to cooperate with us if they don’t know they have a parental audience – so try to be stealthy!

For treatment involving intravenous sedation, for safety reasons we recommend that you relax in the reception area and accompany a staff member if you wish to come back to check on your child.

How are appointments scheduled?

When we give you an appointment, we are giving you and your child a special bit of our time to receive services from us. We allocate enough time to provide your child with an attentive visit and to address any questions you may have for us.

When families arrive on time for their visits and give us prior notice of being unable to make appointments, we are able to provide quality visits and allow patients to be seen in a timely manner.

We provide a courtesy reminder several days before your visit and ask that you give us at least 48-hour notice if you will be unable to make your appointment. If you arrive at our office more than 15 minutes late, we will make every attempt to accommodate you back into the schedule if it will not compromise your visit’s quality, and if it does not cause an unfair wait for families scheduled after you.

Without 48-hour prior notice, a $50 fee will be applied to your account for each patient who misses an appointment.

What about finances?

Dental insurance is a wonderful benefit that can help make dental care more affordable for you. We make great effort to help you navigate the confusing world of dental insurance coverage. As a courtesy we will submit claims to your dental insurance on your behalf and collect your annual deduction and estimated co-pays by the day that dental services are rendered. Any differences in what your insurance pays after they process your claim will be either billed or credited to you.

Our Office Policy Regarding Dental Insurance

If we have received all of your insurance information on the day of the appointment, we will be happy to file your claim for you. You must be familiar with your insurance benefits, as we will collect from you the estimated amount insurance is not expected to pay. By law your insurance company is required to pay each claim within 30 days of receipt. We file all insurance electronically, so your insurance company will receive each claim within days of the treatment. You are responsible for any balance on your account after 30 days, whether insurance has paid or not. We will be happy to send a refund to you if your insurance pays us later.